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As an ERP project manager, one of your jobs is to make a great impression on the client. In addition to your ERP project manager job duties such as making sure the project runs smoothly, you must also make the client want to come back for more. This may not be as simple as it sounds, as the client already has high expectations of you as a project manager.
Communication skills are pertinent in an ERP project manager job. Not only must you be able to communicate technical issues to the team and your supervisors, but you must also be able to communicate with the client. You must understand what the client needs and be able to explain certain processes. If a process is taking extra time, you will need to be able to explain to the client—in terms he can understand—what the problem is and how long it will take for the problem to be resolved.